Shipping: In order to ship your purchase, we uses Ground and Air
Freight (in the continental United States). All
shipping charges will be the responsibility of the customer.
Your order can be received within 5-7 business days
UPS or 7- 10 business days if ship by freight.
material leaves our warehouse, it becomes your
material. We cannot be held liable
for damage other loss of a shipment by a
freight carrier. Claims for damaged product,
suspected damages, or shortages must be noted on
the carrier's delivery receipt. All damages and
defective products must be reported to Bamboo
Supply within 7 business days of delivery.
The carrier claims representative should be
notified by the customer immediately.
*If the freight is signed off by the customer as
a clear delivery (meaning no shortage or
damage), no claim can be filed with the shipping
company or Bamboo Supply.
Disclaimer: Bamboo is handicraft products,
due to the nature of bamboo - the color, size,
shape of bamboo products may vary.
All sales are final. Products ordered
incorrectly cannot be returned without prior
approval. A "Return Material Authorization"
form will be provided by Bamboo Supply and
must accompany the product. All returns shall
have freight and related costs prepaid by the
customer from point of origin. Product must be
new and in marketable condition. Additionally,
there will be a 20 percent (20%) restocking fee
on all returned product. All freight charges
are 100% non-refundable. Bamboo Supply
assumes the responsibility for Company errors at
no charge to customer.
The bamboo Poles and Bamboo products are not
returnable. All bamboo poles are will be
split. We do not ship split
poles, but it may split during shipment or
b. All bamboo
natural poles will be different color ranger
and not straight. Some poles are nearly
c. All bamboo
poles are will be split, the split poles
small than 0.75 of an inch. This is a
normally for bamboo natural part of the
poles aging process when It have been
Cancellation or Change Orders of Standard
Orders are processed as they are received. Once
they are put into production, add-ons may have
to be treated as a new order and may hold up
shipment of the original order. Cancellations
and/or Change Orders are subject to approval by
Any technical advice furnished by Bamboo Supply, or any representative of Bamboo
Supply, concerning the use or application of
its product is believed to be reliable.
However, the Company makes no warranties,
express or implied, of results to be obtained.
Customer assumes all responsibility for loss or
damage resulting from the handling or use of any
such product, or from any such technical advice.
Bamboo is a natural product; each pole is unique
and will vary in size, shape, taper, and color.
All poles are expected to be within +/-20% of
the range diameter it is sold in. Bamboo is a
wood product and subject to cracking, splitting
and discoloration, none of which will affect its
structural purpose. Although our pre-treatment
greatly inhibits the occurrence of these
unwanted effects, proper maintenance with wood
stains and sealers will help insure continued
protection. Bamboo is a wood product and
will fade from the sun. Bamboo is a wood and
can be subject to surface mold when used
outdoors. If surface mold is noticed, the
following steps are recommended to remove the
mold: Pressure wash or scrub the Bamboo
surface. Let the Bamboo dry and add a wood
sealer with a fungicide. Bamboo is a wood
product and is flammable. If Bamboo is to be
used indoors it is recommended it be treated
with a fire retardant. Fencing products contain
galvanized steel wiring that can rust over time.
BAMBOO SUPPLY ASSUMES NO RESPONSIBILITY FOR
THE SUITABILITY OF ITS PRODUCT FOR ITS INTENDED